Shipping Policy

Norrell Nightly Sleep Capsules are fulfilled from a facility in the United States. Orders are processed and shipped on business days, Monday through Friday, excluding US public holidays.

Where we ship

We currently ship within the United States only. We do not ship internationally at this time.

Processing and delivery times

Processing time: 1–5 business days
Transit time: 2–4 business days
Total estimated time from order to delivery: 3–9 business days

Orders placed on a weekend or a US public holiday begin processing on the next business day.

These are estimates based on typical fulfillment and carrier performance, not guarantees. Carrier delays, severe weather, and peak periods can extend them.

Shipping costs

Order	Shipping
One bottle	$4.95
Two bottles	Free
Three bottles	Free
Offers accepted after checkout	Free

Shipping cost is calculated and shown at checkout before payment.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order leaves the facility. Tracking can take 24–48 hours to show its first scan after the email arrives. If your tracking number shows no movement after two business days, contact us and we will look into it.

If you have not received a shipping confirmation email within 5 business days of ordering, check your spam folder first, then contact support@trynorrell.com with your order number.

Orders that ship in more than one package

Multi-bottle orders, and orders where an additional item was accepted after checkout, may occasionally ship in separate packages with separate tracking numbers. There is no extra charge when this happens, and the second package normally arrives within a day or two of the first.

Digital guides

The 8-Week Sleep Reset and The Stress Test: Weeks 9–12 are digital PDFs. They are not shipped and do not affect delivery times.

Access is granted by the number of bottles in your order. Orders totaling two bottles include The 8-Week Sleep Reset. Orders totaling three or more bottles include both guides. This is counted across the whole order, including any bottles added after checkout.

Your guides are emailed to the address used at checkout, usually within a few minutes of the order. If they have not arrived within an hour, check your spam folder, then email support@trynorrell.com.

Address accuracy

Please check your shipping address carefully before completing checkout. We can correct an address while an order is still being processed — email support@trynorrell.com as soon as possible with your order number. Once an order has been handed to the carrier, the address cannot be changed.

We are not able to reimburse orders delivered to an incorrect address supplied at checkout.

Undelivered or returned packages

If a package is returned to us as undeliverable, we will contact you at the email address on the order. We will reship it once at no cost to a corrected address, or issue a refund for the product less the original shipping cost, whichever you prefer.

Delayed, lost, or damaged orders

Delayed. If your tracking has not updated for 7 consecutive business days, email support@trynorrell.com with your order number and we will open an inquiry with the carrier.

Lost. If a package has not arrived within 10 business days of the shipping confirmation email, contact us and we will replace it or refund it.

Damaged. If the bottle or seal arrives damaged, email support@trynorrell.com within 7 days of delivery with your order number and a photo of the item and the outer packaging. We will send a replacement.